Last updated: September 2026
Leather Say (“we,” “us,” “our”) operates this website and online store. This Privacy Policy explains what personal information we collect, why we collect it, and how it is handled, in line with the data protection principles set out in Pakistan’s Prevention of Electronic Crimes Act, 2016 (PECA) and the Electronic Transactions Ordinance, 2002.
Information We Collect
When you browse our store, place an order, or contact us, we may collect:
- Name, phone number, email address, and delivery address, provided when placing an order or contacting us.
- Order details: items purchased, order value, and delivery status.
- Payment information for bank transfer orders (your own bank account details are never stored by us; transfers are made directly to our business account and confirmed manually). We do not collect or store card numbers for Cash on Delivery orders, as no card payment is taken.
- Basic technical information (browser type, device type, pages visited) collected automatically to keep the site working correctly and improve it over time.
How We Use Your Information
- To process, pack, and deliver your order, and to contact you about it (including via WhatsApp or phone, if you’ve reached out that way).
- To respond to questions, support requests, or personalization/customization instructions you send us.
- To improve our products, website, and customer service.
We do not sell, rent, or trade your personal information to third parties. We only share information with delivery/courier partners as necessary to get your order to you.
Data Storage & Security
Your information is stored securely and access is limited to the people who need it to fulfil your order. No online system is 100% secure, but we take reasonable, industry-standard precautions to protect your data from unauthorized access.
Your Rights
You can ask us at any time to tell you what information we hold about you, correct it, or have it deleted (subject to what we’re legally required to keep for accounting/tax records). Contact us using the details below to make a request.
Cookies
Our site uses cookies for basic functionality: keeping items in your cart, remembering your session, and understanding how the site is used. You can disable cookies in your browser, though some site features (like the shopping cart) may not work properly without them.
Changes to This Policy
We may update this Privacy Policy from time to time as our business or applicable Pakistani law changes. The “Last updated” date at the top will reflect the most recent revision.
Contact Us
Questions about this policy or your data? Reach us at:
WhatsApp: +92 339 6132012
Address: Kohinoor One Plaza, Jaranwala Road, Faisalabad, Pakistan
This policy is written in plain language for a small Pakistani e-commerce business and reflects our actual practices. It is not a substitute for formal legal advice. If you need a policy reviewed or certified by a lawyer, please consult one licensed to practice in Pakistan.
Contact
Questions about this policy? Email us at info@leathersay.com or message us on WhatsApp at +92 339 6132012. Leather Say, Kohinoor One Plaza, Jaranwala Road, Faisalabad, Pakistan.