Last updated: September 2026
We want you to be happy with your Leather Say purchase. This policy explains how returns, exchanges, and refunds work, in line with standard consumer-protection practice in Pakistan.
Returns
Unused items in their original condition (with tags/packaging intact) may be returned within 7 days of delivery. To start a return, contact us on WhatsApp with your order number and reason for return. Items showing signs of wear, use, or damage caused after delivery are not eligible for return.
Personalized & Customized Items
Items that have been personalized or customized for you (monogrammed, embossed, engraved, or made to a custom specification) are final sale and cannot be returned or exchanged, unless the item arrives defective or damaged. This is because these pieces are made specifically for you and cannot be resold.
Damaged or Defective Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund at no extra cost to you. This applies to personalized items too, since a genuine defect is not something you should have to accept.
How Refunds Work
- Bank transfer orders: approved refunds are sent back to the same bank account the payment came from, within 7–10 business days.
- Cash on Delivery orders: since no online payment was taken, approved refunds are sent via bank transfer to an account you provide, within 7–10 business days.
Return shipping costs for a genuine defect or our error are covered by us. For a change-of-mind return on a non-personalized item, return shipping is the customer’s responsibility unless otherwise agreed.
Exchanges
If you’d like a different size or color instead of a refund, let us know when you contact us and we’re happy to arrange an exchange where stock is available, following the same 7-day return window above.
How to Start a Return or Report an Issue
Contact us with your order number, the item(s) involved, and (for damage/defects) photos:
WhatsApp: +92 339 6132012
Address: Kohinoor One Plaza, Jaranwala Road, Faisalabad, Pakistan
This policy is written in plain language for a small Pakistani e-commerce business and reflects our actual practices. It is not a substitute for formal legal advice. If you need a policy reviewed or certified by a lawyer, please consult one licensed to practice in Pakistan.
Contact
Questions about this policy? Email us at info@leathersay.com or message us on WhatsApp at +92 339 6132012. Leather Say, Kohinoor One Plaza, Jaranwala Road, Faisalabad, Pakistan.